At Brilla, we are committed to delivering your order quickly and safely. Please read our shipping policy carefully to understand how and when you will receive your purchase.

Processing Time

• All orders are processed within 1–3 (Mon-Fri) business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Order cut off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

Shipping Rates & Delivery Times

• We offer Free Standard Shipping on all orders within the United States.

• Estimated delivery time: 7-15 (Mon-Fri) business days from the date of shipment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package.

Shipping Restrictions

• We currently do not ship outside of the United States.

Address Changes

• If you need to change your shipping address, please contact us at contact@gemorai.com within 12 hours of placing your order.

• Address changes requested after 24 hours may not be possible if the order has already been processed or shipped.

Order Cancellations

• Orders can be cancelled within 12 hours of purchase for a full refund.

• Once the order has been processed or shipped, it cannot be cancelled.

Incorrect Shipping Information

Please make sure the shipping address is correct before placing your order. Brilla is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time, please contact us at contact@florealtico.com and we will help you resolve the issue.

Contact Us

For any shipping-related questions, please reach out to: