Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@brillarico.com. Please note that returns will need to be sent to the following address: Address provided by us after discussion with you

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@brillarico.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@brillarico.com

Our policy lasts 15 days. If 15 days have gone by since you received the item, unfortunately we can’t offeryou a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received

It must also be in the original packaging.

All merchandise returned to Floréal Jewelry must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected.

The return address will vary based on product but will be included in the return label.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

Effective January 15, 2023, we are implementing a refinement in our product packaging procedures. Each product box will now feature a prominently affixed sticker, bearing the following directive:

“Record video when opening the box to ensure warranty benefits“.

This video documentation, when adhered to, will serve as a critical measure to substantiate your rights and protect your interests in the event of any potential discrepancies.

However, if you do not comply with the video recording of the product when opening the goods, and do not provide a video for us to compare the item’s condition when opening the box. Then you cannot return the goods or receive a refund from us

In instances where the error is unequivocally attributed to our company, such as the dispatch of an incorrect product, sizing incongruities, or the receipt of a defective item, rest assured that we will promptly arrange for the replacement of the correct product. You, as our valued customer, will not be burdened with any additional costs or responsibilities incurred in the course of this rectification process.

This updated return policy underscores our unwavering commitment to ensuring your satisfaction and peace of mind when engaging with our products. We appreciate your continued trust in our brand and remain dedicated to delivering the highest standards of service.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 days.

In cases where the customer damages the product when using it or does not follow the product usage instructions, we will not refund the product for any reason.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@brillarico.com.

Shipping

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.